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Appointments

We offer face to face GP appointments and telephone consultations. These can be booked in advance. If the doctor has asked you to book a routine review or you are coming because your sick certificate is running out please aim to book your appointment 2-3 weeks in advance.

If you need to be seen on the day you are calling you will be asked for a brief reason for the appointment. This is so we can help you get the most appropriate appointment, at the best time available, with the most suitable clinician. You do not have to tell us when booking, and the receptionist will respect your decision, it just really helps us to help you.

Patients who request an on the day appointment will usually receive a telephone call from a member of our duty team. The duty team consists of a GP and an Advanced Nurse Practitioner. An Advanced Nurse Practitioner is a highly trained nurse who is able to assess patients, diagnose illness and prescribe treatment. The duty team will book you a same day appointment if necessary or be able to provide assistance on the telephone.

If you wish to be seen on the day please telephone the surgery before 11am wherever possible.

Letters and Forms

If you require a letter or a form from the GP please discuss this with one of the Practice Administrators or Surgery Manager in the first instance. They will be able to offer you advice and this is the quickest way of obtaining assistance.

How to get the most out of a GP Appointment

If you have a question regarding your health, a referral, or want to find out test results, you can contact the practice by telephone first rather than book a doctor's appointment.

Please advise the receptionist of your query as they may be able help, or direct you to one of our Administrators.

Appointment Length

Our GP appointments are 15 minutes and we ask you to try and observe the 'one appointment, one problem' ethos by avoiding saving up medical problems and bringing a long list to the GP. We aim to deal with each medical problem to the highest standard, and this can be difficult when expected to deal with numerous problems in a single appointment.

If you have multiple problems you would like to address with the Doctor, or you expect the consultation to run over the normal 10 minutes, please ask reception for a longer (double) appointment to help prevent the Doctors running late. Also, your appointment is for you only, so do not expect the GP to deal with the problem of a relative or a child during your appointment. Please make a separate appointment if your child, partner or a relative needs to see the Doctor as well as yourself.

Telephone Consultations

If you have a question regarding your health, a referral, or to find out test results, contact the practice by telephone first rather than book a doctor's appointment.

Please advise the receptionist of your query as an Administrator may be able to help you, without disturbing the doctor.

If you need to speak to a doctor urgently, the receptionist will book a Triage call for you with either the Duty Doctor or an Advanced Nurse Practitioner. This will be the same day. You can also book a telephone consultation in advance regarding, say, an ongoing problem. Here, your returned call may take a little longer depending on the doctor's scheduled working times.

Home Visits

Wherever possible we prefer to see patients in the surgery, but if you feel you require a home visit please inform the surgery before 10:30am if possible.

Chaperones

We recognise that intimate examinations by health care professionals (e.g. breasts, genitalia, rectum, or any examination where it is necessary to touch or be close) can be distressing or embarrassing for patients. You can ask for an impartial observer (chaperone) to be present during an intimate examination and we will provide one whenever possible. If it is not possible for us to provider a chaperone at the time we will rearrange your appointment. You are also welcome to bring a friend or relative with you.

If you think you will require a chaperone, please feel free to ask receptionist to arrange this in advance of your appointment. If you prefer to see a doctor of a specific gender to discuss your medical problem, then please advise the receptionist of this when booking your appointment.

How you can help

Please tell us if you need to cancel your appointment. We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.

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